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One Woman Spa Policies

Booking/Cancellations/Rescheduling appointments:

Here at One Woman Spa, we are a small business. We lose money when you don’t show up for your appointment or cancel without sufficient notice.  We require 24 or more hours notice if you can not make it to your appointment.

A 50% fee will be charged if you cancel with less than 24 hours notice. 

Same day cancellations, or no shows will result in a 100% charge of the service.

You will be sent an invoice to pay these fees and you will not be able to rebook until the fees are paid in full. You will not be able to wait until your next appointment and add the fee to your total. Fees must be paid prior to your return to the spa.

Late Arrivals:

If you arrive 20 minutes late, you will be considered a no show. Your appointment will  not be able to be completed and you will be required to pay for the full price of your service. If you have a 90 or 60 minute massage appointment and you arrive late, you may be able to receive the next lower appointment service, but be required to pay the full price of your originally scheduled service.This will be at the discretion of your therapist. If you think you may arrive late, you must call to let us know.

More than one cancellation, no show, or reschedule without proper notification, you will no longer be able to book with One Woman Spa. Our therapist’s time is valuable as small business owners and we ask that you respect that.

If you are booking an appointment for someone that is not yourself, please let us know at the time of booking, or in the notes section of online booking.


When Booking an appointment for a minor, a parent/guardian over the age of 25 must be present to fill out paperwork.

Minors under the age of 16 must have parent/guardian remain on site for the duration of the appointment time.

Minors under the ager of 16 may not get Bikini wax services.

Minors 16 or older must have parent consent for bikini waxing services.

Minors may NOT get Brazilian Bikini wax services.

Gift Certificates:

Gift Certificates do not expire, however the value may change over time. Be advised that if you present an old certificate, our prices may have changed and your gift certificate may not reflect the current value and you may have to pay the difference.

If you cancel outside of the 24 hour cancellation policy, you may risk voiding your gift certificate completely (Varies by therapist).

Gift Certificates obtained through a donation (IE: auction or raffle) have strict expiration dates. Most donated gift certificates expire three months from the date of the event. All cancellation policies are strictly enforced with donated certificates. Expired gift certificates will not be honored. If an expired certificate is presented, you will be required to pay for the cost of the service. Please check expiration date prior to booking your appointment.

No more than one donated gift certificate can be used in one visit. If you have obtained more than one gift certificate obtained from an auction or raffle (a donated certificate) you may not use them both in one day. You must book two separate appointments on two separate days.

If you have a donated gift certificate, you must mention that at the time of booking.

If you have a donated gift certificate, you are only allowed one appointment reschedule. Your donated gift certificate will be voided if you try to reschedule more than one time.

Service packages:

Any service can purchased in a package of six for a discounted price.
Service packages must be used within one year of purchase. Any services not used within one year of package purchase are forfeited. If you do not give sufficient notice of needing to cancel or reschedule, you will forfeit one of your package services. (Please see 24 hour notification policy)

Product return:

If you are not satisfied with a retail product you purchased, you may return it within 30 days of purchase for 50% of the purchase price.
Once product has left the spa, it is impossible to resell it to another client, so we can only refund half of the purchase price for this reason.
Exchanges will only be made at the 50% value of the return.

In Spa Credits:

One Woman Spa often gives $10 in spa credit for things like referrals and holiday promotions. Many clients accumulate several spa credits. When using a Spa Credit, only one ($10) credit can be used per visit. Spa credits can not be used toward already discounted services. This is to include bundled service packages, special promotions, donated services, and services under $25.
Spa Credits expire 6 months after issue date.

Waxing Policies:

You must come to your appointment showered and ready for your service. Cleansing wipes are available upon request. 

You Must come to your waxing appointment sober. If we think you might be inebriated on any sort of substance, you will be asked to reschedule your appointment and you will be charged for it. If you smell of alcohol or marijuana, you will be asked to reschedule and you will be charged for the price of your appointment.