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Policies

One Woman Spa Policies

Cancellations/Rescheduling appointments:

24 hours notice is required for canceling or rescheduling. If 24 hours notice is not given, you will be required to pay a minimum of $35 cancellation fee. *Therapists/technicians may have additional cancellation fees based on their services.

If you do not show up for your appointment without notice, you will be charged the full price of your service time.

More than one cancellation, no show, or reschedule without proper notification, you will no longer be able to book with One Woman Spa. Our therapist’s time is valuable as small business owners and we ask that you respect that.

Gift Certificates:

Gift Certificates do not expire, however the value may change over time. Be advised that if you present an old certificate, our prices may have changed and your gift certificate may not reflect the current value and you may have to pay the difference.

If you cancel outside of the 24 hour cancellation policy, you may risk voiding your gift certificate completely (Varies by therapist).

Gift Certificates obtained through a donation (IE: auction or raffle) have strict expiration dates. Most donated gift certificates expire three months from the date of the event. All cancellation policies are strictly enforced with donated certificates. Expired gift certificates will not be honored. If an expired certificate is presented, you will be required to pay for the cost of the service. Please check expiration date prior to booking your appointment.

No more than one donated gift certificate can be used in one visit. If you have obtained more than one gift certificate obtained from an auction or raffle (a donated certificate) you may not use them both in one day. You just book two separate appointments on two separate days.

Service packages:

Any service can purchased in a package of six for a discounted price.
Service packages must be used within one year of purchase. Any services not used within one year of package purchase are forfeited. If you do not give sufficient notice of needing to cancel or reschedule, you will forfeit one of your package services. (Please see 24 hour notification policy)

Product return:

If you are not satisfied with a retail product you purchased, you may return it within 30 days of purchase for 50% of the purchase price.
Once product has left the spa, it is impossible to resell it to another client, so we can only refund half of the purchase price for this reason.
Exchanges will only be made at the 50% value of the return.